Privacy Policy
Introduction
At Legacy Design Studio, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian/ US privacy laws. By using our website and services, you agree to the collection and use of your personal information as described in this policy.
Information We Collect
We collect the following types of information:
Personal Information: Information that identifies you personally or is related to you, including:
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Name
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Email address
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Shipping and billing address
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Payment information (e.g., credit card details)
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Phone number (optional)
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Account information (if applicable)
Non-Personal Information: Data that is collected automatically when you visit our website or use our services, including:
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IP address
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Browser type and version
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Device information
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Pages visited on our website
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Cookies and other tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders
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To communicate with you about order status, updates, and customer service requests
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To send you marketing communications, such as promotions, newsletters, and new product information (with your consent)
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To analyze and improve our website and services
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To prevent fraud and ensure the security of our website
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To comply with legal obligations and resolve disputes
Sharing Your Information
We may share your personal information with third-party service providers to help us operate our business and deliver our services, including:
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Payment processors (e.g., PayPal, Stripe) for processing payments
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Shipping and fulfillment partners to handle order shipping and delivery
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Email marketing services for sending newsletters and promotions (with your consent)
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Print-on-demand fulfillment partners for manufacturing and shipping custom products
We ensure that third-party providers are required to protect your personal information and only use it for the purposes for which it was provided.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
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Provide personalized content
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Analyze website usage
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Track the effectiveness of our marketing efforts
You can control cookies through your browser settings, but please note that some features of the site may not function properly if cookies are disabled.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing agreements. For example, we may retain order data for seven years for accounting and tax purposes.
Your Rights and Access to Your Personal Information
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Access: Request a copy of the personal information we hold about you.
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Correct: Request correction of any inaccurate personal information we hold.
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Withdraw consent: Withdraw your consent to our collection or use of your personal information, except where we have a legal obligation to retain it.
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Deletion: In some cases, you may request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
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Opt-out of marketing: You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
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To exercise these rights, please contact us using the contact details provided below.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Websites and Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights under PIPEDA, please contact us at:
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Email: hello@lgcy.studio
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Phone: (647) 938-9212
We will respond to your inquiry as quickly as possible and in accordance with the relevant privacy laws.